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FAQs

What is the shopping cart?

The shopping cart is a virtual application that allows you to select and purchase multiple products in one order. This application saves you time by allowing you to order and pay for all items you need at one time instead of having to place multiple orders. Your payment is processed after all of your selections have been made and you select the "Check Out" option.

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How do I contact Saskatoon Printers with any questions I might have?

For your convenience we offer several ways to contact Saskatoon Printers.

By Phone: 1-306-361-3259
By Email: info@saskatoonprinters.com

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What do I do if there is a problem with my order?

If there is a problem with your order, please contact us and a customer service representative will be happy to assist you. If contacting us by email, please be sure to reference your order number and include a description of the problem. If required, we may request a picture or scan of the product for visual quality control.
Saskatoon Printers can be contacted by:

Phone: 1-306-361-3259
Email: info@saskatoonprinters.com

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How do I cancel my printing order?

An order can only be cancelled BEFORE proof approval. Once you have approved your proof, a refund can not be issued. If you have not yet approved your proof and wish to cancel your order, please contact our support centre via email or telephone.

phone: 1-306-361-3259

email: info@saskatoonprinters.com

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How do I place an order?

Placing an order is easy. Once you have set up your Saskatoon Printers account, log in by clicking on the "Log In/Register" button located at the top right corner of each page. Once you are logged in, simply click on the product you wish to order from the menu at the left side of the page. Once a product is selected, select the size, and any other options.  Select your file type-Browse our designs and create yourself with our template, upload your own file or create a design from scratch using our online designer tool.  Once complete add to cart.  Then get a quote for shipping and checkout with your credit card information then complete the order.  You will recieve an email with confirmation.
 

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What is "My Account" area?

 

Saskatoon Printers' "My Account Area" is the secure page that allows you, our client to do business with us. Your account area includes my account, shipping address, change password, my profile, portfolio, images, orders, manage qr codes, my quotes, stock images and logout. You have 11 options inside the "My Account Area."

 

 
1. My Account: this section contains your portfolio, orders and your images.

2. Shipping Address: this is where you can view your current address on file as well as make changes.

3. Change Password: you can change/update your password here.
 
4. My Profile: you can view/update your password here
 
5. .Portfolio: this is where all projects you are working on are stored.  You can edit, order, pdf preview or create another version.
 
6. Images: this is where you can store images/logos you use.  This makes it easy to find when you need to re-order or make a new design.
 
7. Orders: this is where you cantrack your orders or see what you have ordered in the past.  Also,  re-order if you wish.
 
8. Manage QR Codes: you can make your QR codes here for FREE!  You can manage them here too!
 
9. My Quotes: this is where your custom quotes are managed.
 
10. Stock Photos: your purchased stock photos are stored here.
 
11. Logout: this is where you can logout of your account.
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I forget my password. How can I access my account?

Don't worry – resetting your password is easy. Click on the "Login/Register" button at the top right side of the page. Below the login area, you will see the text "forgot your password?" followed by a text box for an email address. Enter the email address you used to set up your Saskatoon Printers account and click "Send my password." You will automatically receive an email with your password.

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How do I print my invoice?

Any Saskatoon Printers invoice can be printed easily. Simply log in to your account and select "Orders." Click "view product"  then "print order" on the right side of the product order details.
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Can I pay for my order by cheque?

No, unfortunately Saskatoon Printers does not offer cheques as a payment method. In order to maintain our low prices and quick, efficient service, we require prepayment by credit card. We apologize for any inconvenience this may cause.

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How do I place an order with my custom quote?

Placing your custom order is easy! You can place a quote request by logging into your account.  If you do not have an account you must sign up for one for FREE!  Upon doing so,  you click "my quotes" located in the "my account" section on the bottom left of each screen.  Then click "Request a Quote" fill out the required fields and a representative will contact you via email or phone.  Once your quote has been approved.  You can order your product from the same spot "my quotes"  Press "order" and checkout.

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How do I change my account information?

Your account information can be updated at any time. Simply log in to your account by clicking the "Log In/Register" button at the top of the page and entering the "My Account"area. Click on "My Profile" then update your information by deleting the contents of the field you would like to change and enter your new information. To save your changes, click "submit"

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How do I setup a new account?

To setup a new account, click the Login/Sign Up button located at the top right corner of the page.

All great relationships start with introductions. Please tell us about yourself by entering your contact information in the account registration form. Choose a password to be used for your account login. Your username will automatically be set up as your email address. Please be sure to fill out all information correctly and enter the anti-spam security code in order to create your account.

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How do I check the status of my order?

By logging in to "My Account Area," and clicking on the "Orders" tab, you will be able to view the status of your current orders as well as the scheduled shipping date for each order.

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How do I look at my past orders?

By clicking on "Orders" in the "My Account Area," you will be able to view all of your past orders. As well as re-order.

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Do I have to prepay for my order?

Yes. In order to maintain our low prices and quick, efficient service, we require prepayment on all orders. There are no exceptions.
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Do you offer net-30 day accounts?

No, unfortunately we do not offer net-30 day accounts. All orders must be prepaid at the time of order placement.

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Why am I not getting automated emails updating me on the status of my order?

Please ensure that our company's domain/email address are added to your safe list in order to prevent our emails from being filtered by your email program or sent to your junk mail folder.

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How do I change the password for my account?

Click on the "Login/Register" button at the top right side of the page and login to your account. Click on "My Account" area then click "change password" Type in your existing password and type in the new password you wish to use. Confirm your password by retyping it in the "Confirm Password" text box. Then click "submit"

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Will I always receive the exact quantity I order?

Usually, you will receive at least 2-5% more that the quantity you order. However, Saskatoon Printers reserves the right to be 5% under the specified quantity.

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Will your printing match a previously printed order exactly?

The short answer is probably not. We print with a stochastic screening method that is close to the equivalent of 400lpi, which allows for a larger color gamut, because the dots are smaller. We print more colours, but this probably means it will not exactly match conventional screening. Gang run printing is like mixing paint. Not two samples will be 100% the same. In saying this, both will be very close to each other.

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What is paper stock and card stock?

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

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Explain the difference between glossy and matte paper stock.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

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What is the resolution of output file?

300 dpi (dots per inch) is the resolution of the output PDF file.

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What printing method do you use?

We use offset printing, which provides the highest quality of print material for both text and images.

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I have already placed an order at Saskatoon Printers. Do I have to resubmit my files to reorder?

Yes, you will need to resubmit your files to reorder a previous order. Your order history and files will stay on file in the "Orders" section of the "My Account" area

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Where can I download guides to help me design my artwork?

Saskatoon Printers strives to make ordering easy. We have many help functions available on each page to guide you through each stage of the ordering process. We also have a user-friendly design studio available to assist you with your order. The design studio is linked to each product directly.

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What options are availalbe for product design?

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: let's you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

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How do I track my order?

Tracking your order is easy. Simply log in to your account by clicking on the “Login/Register” button located at the top right corner of each page. By logging in to your account, you will be able to access your order history (including past and present orders.) Click on orders. Click Preview for the item you would like to track. Scroll down and you will see the order’s tracking number under shipping details. After placing an order, you will recieve an email from Saskatoon Printers that will outline how to use your tracking number to track your order.

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Is it possible to combine shipping on multiple orders?

In order to provide the quick and efficient service you expect from Saskatoon Printers, each order is processed individually from production to shipping. Therefore, it is not possible to combine shipping on multiple orders.

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My company already has a shipping account. Can I ship my order on my own shipping account?

In order to provide all of our clients with quick and cost-effective shipping, all orders must be shipped via our shipping company on Saskatoon Printers’ shipping account. Your shipping costs will be included in your invoice. We have set up preferential shipping rates that we are able to pass on to you, our valued client.

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Will Saskatoon Printers ship to my post office (P.O) Box?

No. Our shipping service does not ship to P.O. boxes so we are not able to offer this service at this time.
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Does Saskatoon Printers offer split shipments for an order?

No, Saskatoon Printers does not offer split shipments for an order. In order to offer the quick and efficient service you expect from us, each order can only be sent to one mailing address. If your order needs to be sent to two separate locations, please place two separate orders specifying the individual shipping address in the order details.
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I am a distributor placing an order on behalf of my customer. Does Saskatoon Printers offer drop shipping and blind shipping?

Yes, Saskatoon Printers offers both drop shipping and blind shipping. In order to drop ship your order, simply change the shipping address from your default shipping address for your order. All Saskatoon Printers orders are blind shipped so no special setup is required for this service.
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Does Saskatoon Printers offer a pricing or weight guide for shipping?

No, Saskatoon Printers does not offer a pricing or weight guide for shipping. However, when placing your order, our shipping calculator will provide you with an immediate and exact shipping cost before you are required to pay for your order. Saskatoon Printers is upfront will all costs including setup charges, shipping costs and applicable taxes. There are no hidden fees/surprises along the way!
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How long will it take to receive my order?

 

The time it will take to receive your order depends on the turnaround time of your product and the shipping method you have selected. To check the turnaround time for the product you have ordered, simply click on the product from the main menu and you will find the turnaround time listed in the product description. A typical order will take 3-5 days to arrive at your door.
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Do you offer discounts on repeat orders?

Typically, we do not offer discounts on repeat orders.  However we do offer promo codes for discounts. We strive to offer our clients the best possible pricing every day. However, be sure to follow us on twitter, like us on facebook and add us to linked in and google plus to take advantage of exclusive social media promotions and specials. We also offer exclusive promotions through our email newsletters. Be sure to sign up for our mailing list on our homepage. 

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Do you have any promotions or specials?

We also offer promo codes from time to time.  We strive to offer our clients the best possible pricing every day. However, be sure to follow us on twitter, like us on facebook to take advantage of exclusive social media promotions and specials. We also offer exclusive promotions through our email newsletters. Be sure to sign up for our mailing list on our homepage to ensure you don't miss out!

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Are the prices listed on the site final? How do I know the total cost?

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matte finish, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, the total for you product will be calculated for upfront pricing.

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